EDS Support Guides

EDS API

Integrate search directly into your website. Learn more

EDS Wiki

Take advantage of the EDS Wiki, a collaborative online community designed for EBSCO Discovery Service customers. Learn more

Training

Sign up for training including EDS Introduction and EDS Implementation.

Training Webinars

Getting Started with EBSCO Discovery Service


Your EBSCO Discovery Service implementation entails three key phases, which are described below. Throughout these phases, you’ll receive outstanding support, service, and communication, including a Discovery Solutions Coordinator to assist you each step of the way.

Phase 1 - Welcome & Gather Data

We have received your order and are ready to begin. In Phase 1, we introduce you to EBSCO’s Discovery Solutions team, explain the EDS implementation process, and solicit all necessary data from you in order to begin the set-up process. We clarify any deadlines where we will need data or feedback from you, to ensure an on-time launch of your EBSCO Discovery Service.

Click here for recommended steps in Phase 1

Phase 2: Configure & Customize Product

With your full data received and evaluated, we now design, implement, and test your solution. Your specific configuration will vary based on the services you’ve selected. Configuration and customization happen in parallel, so while we are setting up your EBSCO Discovery Service solution, we are creating your customized profile – including items such as Branding, Profile Settings, and Search Boxes.

Click here for recommended steps in Phase 2

Phase 3: Review, Approve, and Promote Product

After we have completed configuring and customizing your solution, you’ll have the opportunity to review and approve your EDS set-up. When your specifications are met, we are ready to go live. To ensure a successful product launch, we can also assist you with training, promotion, and further customization.

Click here for recommended steps in Phase 3

International Resources

Click here to find EDS customer resources in multiple languages.

Tutorials

Learn more about EBSCO Discovery Service with this tutorial.

Learn more about EDS customization options with this tutorial.

Learn more about Getting Started with A-to-Z with this tutorial.

Learn more about Getting Started with LinkSource with this tutorial.

View all Tutorials


Contact

Technical Support or call
U.S. / Canada - (800) 758-5995 Outside U.S. / Canada - access code, (800) 3272-6000

Call Center Hours of operation: Monday - Friday, 24 hour support Sat. & Sun., 9:00 AM - 5:00 PM (EST, GMT -5)