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Who should I contact if I am having problems logging in to a training session?
Please call WebEx Support at 1-866-229-3239 (U.S. toll-free). International support numbers are available here. If you need to reschedule or have a question regarding training, please contact training@ebsco.com.  ...

Where can I see a list of scheduled online training sessions?
Visit http://training.ebsco.com to view a list of upcoming online training sessions and to sign up for one. If you have questions, please send an e-mail to training@ebsco.com.  ...

What are the online training audio options?
When you enter an online training session you will see an Audio Conference window which offers several options for connecting to the audio including the use of your telephone or your computer speakers or headset.The first option is to use your t...

Training Evaluation Survey for EBSCO training sessions
Thank you for attending an EBSCO training session!  We value your feedback and thank you for taking a few moments to evaluate the facilitator and the content of our training.Please click the link below to complete our quick training ev...

Is there a mute option within an online training session to minimize background noise from my audio connection?
Yes, the Web conferencing software has a Mute button which appears beneath the listing of participants on the top, right portion of the Web conferencing window.  It displays just to the right of the Audio button.  First, click your nam...

Is there a fee for online training?
There is no fee for the training provided via http://training.ebsco.com. Please contact training@ebsco.com if you have any questions. ...

I have previously attended an online training session. Do I need to update anything?
EBSCO has undergone a change in the program used for delivering online training.  However, upon entering a session for the first time your computer should automatically install the small plug-in used to attend the meeting.  If you have...

How do I calculate when the online training session will occur in my time zone?
Each online training session shown on the training registration page includes the date and time of upcoming sessions. The time zone is also listed and may display its off-set from Greenwich Mean Time (GMT).  Additionally, the confirmation e-mail...

Can you resend the meeting invitation?
If you have registered for training and have lost your invitation, please e-mail training@ebsco.com and provide your full name, organization name and the name of the session you are scheduled to attend.  ...

Can I forward a training e-mail so another colleague can attend with me?
Yes, the confirmation e-mail includes a link to join the session which can be used by others as well. However, each person can register via http://training.ebsco.com/ to receive a confirmation e-mail directly, which also assists the trainer...

Can I attend an online training session if I have a Macintosh computer?
Yes, EBSCO's Web conferencing system does allow Macintosh computers, PCs, and computers running Linux to easily enter any of our online training sessions.Please contact training@ebsco.com if you have any questions....